Privacy Policy

Effective date: 19 August 2025
Website: https://usdbuyselling.com/
Brand/Operator: “USDBuySelling” (“USDBuySelling”, “we”, “our”, or “us”)
Contact: privacy@usdbuyselling.com • support@usdbuyselling.com

1) Scope & Acceptance

This Privacy Policy explains how USDBuySelling collects, uses, shares, and safeguards information when you visit usdbuyselling.com, create an account, place an order, or communicate with us (together, the “Services”). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

2) Information We Collect

We may collect the following categories of data:

• Account & Contact Info: name, email, phone, address, language, preferred payout method.

• KYC/Verification Data: government ID, selfie/liveness, proof of address, date of birth, source‑of‑funds, wallet ownership proofs.

• Transaction Data: order IDs, amounts, rates, wallet addresses/tags, TxIDs, payout details (bKash/Nagad/Rocket/DBBL/bank), timestamps, status, dispute logs.

• Financial/Compliance Signals: sanctions screenings, risk flags, fraud checks, chargeback notes.

• Device & Usage Data: IP address, device identifiers, browser type, pages viewed, referring URLs, cookies, session data, crash logs.

• Communications: emails, chat transcripts, call notes, support tickets, feedback.

• Marketing Preferences: opt‑ins/outs, campaign interactions.

Sources: you (directly), your device/browser, verification partners, payment partners, banks, wallet providers, analytics tools, publicly available sources, and fraud‑prevention vendors.

3) How We Use Information (Purposes)

• Provide Services: create/maintain your account, process orders, display live rates, issue payouts/receipts, and operate the website/app.

• KYC/AML & Compliance: verify identity, prove account/wallet ownership, perform sanctions checks, detect/prevent fraud/abuse, and meet legal obligations.

• Customer Support: respond to requests, resolve disputes, and improve service quality.

• Security: protect accounts, monitor suspicious activity, and secure infrastructure.

• Analytics & Product Improvement: understand performance and usability to improve features.

• Notifications: send service messages (rate confirmations, receipts, policy updates).

• Marketing (optional): send offers/updates with your consent or as otherwise permitted by law—you can opt out anytime.

4) Legal Bases for Processing

Where applicable, we process data under one or more of the following legal bases:
(a) performance of a contract (to provide the Services you request); (b) consent (e.g., marketing); (c) legal obligation (KYC/AML, recordkeeping); (d) legitimate interests (security, fraud prevention, service improvement) balanced against your rights.

5) Cookies & Similar Technologies

We use cookies, local storage, and similar tools to remember preferences, keep you signed in, enable security features, and measure performance. Categories include:

• Strictly Necessary: core login/session, order flow.

• Functional: preferences, language.

• Analytics: traffic and performance measurement.

• Advertising (optional): if enabled, to deliver/measure ads.

You can manage cookies through our banner/preferences center and your browser settings. Blocking some cookies may impact functionality.

6) Sharing & Disclosures

We may share data with:

• Payment & Payout Partners: banks, bKash/Nagad/Rocket/DBBL, card/wallet networks to complete transactions.

• Verification & Compliance Vendors: KYC/AML screening, sanctions lists, fraud‑prevention services.

• Crypto & Exchange Partners: liquidity/routing, blockchain analytics for risk checks.

• Service Providers: cloud hosting, storage, analytics, support tooling—under confidentiality and data‑processing agreements.

• Corporate Events: as part of a merger, acquisition, financing, or asset transfer.

• Legal & Safety: to comply with law, enforce terms, or protect rights, property, users, or the public.

We do not sell your personal information.

7) International Data Transfers

Your data may be processed and stored outside Bangladesh. Where required, we implement appropriate safeguards (e.g., contractual commitments and technical controls) to protect your information across borders.

8) Data Retention

We retain data only as long as necessary for the purposes described above:

• KYC/AML & Transaction Records: generally 5–10 years from last transaction or account closure, subject to legal obligations.

• Support & Communications: typically 3 years unless needed longer for disputes or compliance.

• Analytics & Cookies: as per cookie type and settings.
  We may anonymize/pseudonymize data for longer retention where permitted.

9) Security Measures

We use administrative, technical, and physical safeguards including encryption in transit and at rest, access controls, network segmentation, secure key management, and continuous monitoring. No system is 100% secure; please protect your devices and never share passwords, OTPs, or seed phrases with anyone.

10) Your Rights & Choices

Subject to law, you may have the right to access, correct, delete, or restrict your personal data; to object to certain processing; to withdraw consent (where processing is based on consent); and to request data portability. We will verify identity before fulfilling requests. Some rights may be limited by legal/regulatory requirements (e.g., we cannot delete records we must keep for KYC/AML).

Exercising rights: Email privacy@usdbuyselling.com with your name, the email used on your account, and a description of your request. We aim to respond within 30 days.

11) Children’s Privacy

The Services are intended for adults (18+) only. We do not knowingly collect data from children under 18. If you believe a child provided data, contact us to delete it.

12) Automated Decisions & Profiling

We may use automated tools for risk scoring (e.g., sanctions/fraud checks). Decisions with legal or significant effects will include human review where required by law.

13) Third‑Party Links & Features

Our Services may link to third‑party sites or integrate external features. We do not control third‑party practices; review their privacy policies.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The Effective date above shows the latest version. Material changes may be announced via banner, email, or in‑app notice. Continued use of the Services after updates means you accept the changes.

15) Contact & Complaints

Questions or concerns about privacy?
Email: privacy@usdbuyselling.com • support@usdbuyselling.com
Address (if applicable): Add your business address here.